MANILO customer service

Welcome to our MANILO customer service. We want your shopping experience in our MANILO online store to be as pleasant as possible. That's why we are always happy to answer any questions or concerns you may have.

You can contact us either by WhatsApp, via our contact form or via by phone by phone. We will give you an answer as soon as possible. Before you do, see if you can find the answer to your question below in our FAQ section (frequently asked questions).

WhatsApp

Write us a message

via WhatsApp.

contact form

Write us a message

via our contact form.

Telephone

Call our customer service

on 079 646 55 64.

FAQ | Frequently asked questions

Fits & Sizes

By clicking on the two links, you will find the MANILO size charts for all men's shirts as well as the classic women's blouses.

The easiest way is to choose a shirt from your closet that you like to wear and where the fit is perfect for you. Place it on a flat surface (e.g. on a table) and measure your body measurements according to our picture description in the MANILO measurement charts at the top. The chest width (B), waist (C) and bottom (D) are particularly important for determining the correct size. Then use your measurements to find the fit and size that suits you best.

If you feel unsure, please feel free to contact us at any time via WhatsApp chat (mobile / desktop) or write us a message via the contact form and we will be happy to help you via the contact options listed above. 

Shirts with the "Casual Fit" fitbelong to the casual shirt category at MANILO.

Choose for your casual shirt the "casual fit" if you like a modern but comfortable cut. The casual fit shirts from MANILO offer enough room for your stomach and upper arms. What's more, these shirts are cut comfortably short "to wear over your trousers".

At MANILO, we even give you a free compliment guarantee.

Here to the MANILO size charts, where all relevant shirt sizes are listed.

Shirts with the Fitted" and "Modern Fit"belong to the business shirt category at MANILO.

Choose for your business shirtthe "Fitted" fit if you prefer a slim fit. "Modern Fit", on the other hand, is the ideal fit if you prefer a regular cut.

Here to the MANILO size charts, which show all relevant shirt measurements.

The casual shirtsat MANILO are indicated with the American sizing system using letters (e.g. S = Small, M = Medium, L = Large, XL = Extra Large).

For the business shirtsthe size information at MANILO is supplemented with the collar size (e.g. M (39/40). The numbers "39" and "40" refer to the collar circumference of the shirt in centimeters. In this case, the size "M (39/40)" means that the shirt is a medium size and the collar circumference of the shirt is between 39 and 40 centimeters.

Here to the MANILO size charts, where all relevant shirt measurements are given.

The Women's blouses and dressesat MANILO are indicated with the familiar ready-to-wear sizes (36, 38, 40, etc.).

Here to the MANILO size charts, which show the measurements of the classic women's blouse.

Shipping & Delivery

We will inform you by e-mail as soon as your order has been dispatched. You can track your shipment at any time using the Swiss Post consignment number given there. You will also be informed of the expected delivery date.

If the letter carrier is not at your home when the order is delivered, you can find out where your parcel has been left via the tracking link (e.g. on your doorstep or for collection at the nearest post office).

Please first check via the tracking link whether your parcel has actually been delivered. If your parcel has been delivered, it should have been left either in your letterbox or on your doorstep. You can also check with your neighbors to see if they have accepted your parcel. Feel free to contact us at any time using the contact details above if your parcel cannot be found despite all attempts.

See here.

See here.

Your MANILO customer account

If you have forgotten your password, you can reset it here. here and create a new password. To do this, enter the e-mail address you used to register with MANILO. You will then receive an e-mail from us with a link that you can use to create a new password.

The security and protection of your customer data is very important to us. In our privacy policy you will find detailed information on this topic.

If you are in your customer account click on the "Manage contact details" link, you can change all your personal data.

If you would like to delete your customer account, please send us a message using the contact options above.

To do this, go to customer login and then click on "Register". Then fill in all the required information on the form and click on "Register". You will then receive an e-mail from us with your customer account and further information.

To view your order history or the data we have stored for your orders, or to view the ordered items on your MANILO customer account, log in to your MANILO customer account. When you are logged in, you will see your personal contact information on the left side of the screen and your order history on the right side of the screen.

Your login details are protected and will under no circumstances be used by MANILO or passed on to a third party (see our data protection regulations).

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